Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Friends and family

Guys, my other half has just taken out a connection on EE. She’s a new user. We didn’t get an option to add Friends and Famiky as she went through the process but we have an F&F code. How do we get this applied ? Thanks

Smart plan just found out mis sold

Hi All,I took out a smart plan in Aug 2020 with a Samsung A71 in store was informed of all the benefits. I am now due to upgrade and use my trade in to lower the exorbitant prices that EE are now charging..but guess what?? my model is not on the trad...

Plan

I hired a 53.60 monthly plan and now it is charging 67.00 this is not correct

Refund

Hello i am waiting for a refund and was advised it would be in by today. I have no gas currently and my electricity is very low due to paying twice for my mobile bill... can i get an update please as these are hard times and 60 is a lot

SAR outgoing calls

I’ve requested an Subject Access Request for my outgoing calls. My question is whether any outgoing calls where my number was withheld would appear in the subject access request?

Bill sponsoring

Does anyone know how I can get phone bill sponsoring? I had attempted suicide early this year after my mental breakdown following mental and physical abuse from my ex resulting me being broke and in debts from good financial standing within less than...

Reactivate account after late payment

I've just made a full payment this evening. My account was suspended due to being unable to clear my bill. now it's paid- I'm still restricted

Copy of contract

Hi just wondering how to get a copy of my contract pls?

Contract

So, I have been on an EE contract for a few months now. A contract for my sim card, not phone. But my phone that is using the sim card is almost busted up! a few cracks here and there. And then i thought, why dont i add a phone from EE to my contract...

Upgrade

Hi I'm wondering I'm due an upgrade on the 24th 25th can I upgrade a week or two early? If I paid some to it I am currently on a SIM only but due to be upgraded