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Sent bill for PS5 cost in its entirety.

Bigkev1982
Explorer

‎21-01-2023 06:09 AM

Hiya, I had 2 contracts on my account for a mobile for my son and a tablet for my daughter. Prior to Christmas we added a PS5 bundle for £31 a month for 24 months. My sons phone contract was up for renewal and we cancelled it and got him a cheaper deal elsewhere. Prior to this we checked and were told this would not affect the PS5 as we are still EE customers through the tablet. I have today been sent a bill saying I will pay £718 by direct debit which I assume is the remaining  cost of the PS5. Can this be changed back to the monthly payment as I cannot afford that amount and am very worried about it. Thank you.

0 Helpful
3 REPLIES 3
James_B
EE Community Manager
EE Community Manager

‎21-01-2023 09:45 AM

Hi @Bigkev1982,

Welcome to the EE Community. 🙂

Please get in touch with Customer Care so a member of the team can take a look at this for you.

They'll be happy to help.

James

XRaySpeX
EE Community Star
EE Community Star

‎21-01-2023 11:09 AM

You cannot have an accessory on your a/c unless you also have a mobile phone or SIM contract from EE.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Bigkev1982
Explorer
In response to James_B

‎21-01-2023 05:19 PM

Thank you I will Do this ASAP

0 Helpful