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Upgrade

amandajayne1304
Visitor

‎21-01-2023 03:18 PM

Hi, my account now says I am not upgrade eligible? When just 3 days ago I was allowed to upgrade? Any ideas why? 

 

 

 

Thanks 

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎21-01-2023 04:28 PM

You wouldn't have asked EE for your PAC & not used it, would you?

What does texting UP to 150 say?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
garetc
Scholarly Contributor
Scholarly Contributor

‎21-01-2023 07:41 PM

This happened to me some time ago when I swapped SIM cards.

Online it said I wasn't eligible for an upgrade but when I called up they said their system was showing I could upgrade and have up to 5 lines.

Might be worth calling 150 and speaking with the upgrades team.

0 Helpful