Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 59601 Views
  • 69 replies
  • 14 Helpful

Mobile contract length

Having looked on EE and receiving a strange email ,are EE adding longer contracts ? The email had a part saying 36 month term? Can anyone help ,is this going to be a choice when getting a new device? 

Amanda1967 by Established Contributor
  • 767 Views
  • 4 replies
  • 0 Helpful

Cancelling

How can I get confirmation that my contract is cancelled?My phone is inactive (can’t text/receive calls) but it says my next bill is in November 

MatMaddox by Investigator
  • 552 Views
  • 7 replies
  • 3 Helpful

Itemised bill

Hello, I was wondering if it's possible to request the itemised bill for the last 5 months. I can see the last 30 days but would like to check previous months too. Thank you Dariusz

Anytime upgrade

I had an iPhone 13 in red and swapped it for an iPhone 13 in black can I use this handset to do my upgrade anytime it’s the same phone and model just a different colour thank 

Nikki61 by Visitor
  • 357 Views
  • 1 replies
  • 1 Helpful

Am I being charged for the cost of the phone?

I had a free upgrade deal on my account to not have to pay the early upgrade fee so decided to upgrade to the Pixel 7.On my confirmation email regarding the upgrade it states -Device description: Google Pixel 7 128GB BlackCost of device: £550.0Early ...

hevmartin by Investigator
  • 344 Views
  • 1 replies
  • 1 Helpful

contract

So when I was with my ex he had my old iPhone 6s or something and we had a double contract when I got my new iPhone. I recently got a new phone and new contract but still have my old iPhone 6s on my EE profile? But I don’t even use the phone I don’t ...