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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 60611 Views
  • 69 replies
  • 14 Helpful

Upgrading

I’m due to upgrade my phone but I’m not the main account holder so it won’t let me& he’s forgot the login. I want to upgrade my current phone and become the only account holder for the new contract without changing my phone number, is there any way t...

Re: Downgrade my contract

Hi,Did you manage to downgrade?It doesn't have that option anywhere that I can see. Always there to upgrade but not to downgradeJust like Sky. You can upgrade but no facility to downgrade. It is appalling really

alans60 by • Investigator
  • 1212 Views
  • 9 replies
  • 2 Helpful

Resolved! Re: struggling to pay my bill

I'm Struggling to pay as well. Due to my mental health problem (bipolar disorder ). Is there any email address where I can explain everything?I don"t like to talk about this over the phone As I get a very strange reactions and no understanding at al...

Resolved! Bill payer - see monthly bills & costs

Hi, Logged in with my partner to check why her monthly DD is going up - we can't look back at any of her monthly bills or anything else because My EE says 'Normally your account holder pays your bills. If you need to pay a bill, ask your account hold...

EE254 by • Investigator
  • 584 Views
  • 2 replies
  • 3 Helpful

Exra unexplained higher bill

Has anyone found they are being charged extra for this 3rd party   My bill is 150.   But then their is a extra charge £235 3rd party have no idea what this is 

Outward1 by • Visitor
  • 376 Views
  • 1 replies
  • 1 Helpful

Resolved! being charged extra for changing to sim only

Today I've changed my plan to sim only, contract ends on 08/11/22 and when I looked at upcoming bill I'm going be charged £27 extra, WHY? you say you need 30 days notice to cancel a contract but when you change plan it takes effect straight away so y...

wilada by • Explorer
  • 1128 Views
  • 3 replies
  • 2 Helpful
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