Skip to main content
Forum FAQ's

Contracts & Billing

All discussion around anything related to EE billing or contracts

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Sign In to Post

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 16485 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 26429 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 55024 Views
  • 69 replies
  • 14 Helpful

Cancel sim only

Hi all I recently added a SIM card to my wife’s phone and I can gift her data etc but since last Friday she can’t get a signal at her work place but her old provider she could . I have asked to cancel this contract as it’s within the 14day period but...

heppy1 by • Explorer
  • 3587 Views
  • 3 replies
  • 1 Helpful

Re: HY IS IT SO DIFFICULT TO CONTACT EE ONLINE?

Hi i have an account and I chatted to a support person a couple of weeks ago re my phone etc. He said he would make a note on my file. Now I can’t find a chat option. I don’t want to sing up for another 24 months either. HELP! Please!

Scammed by fake caller and EE closed my account??

Hoping someone can help!!TLDR: I was scammed by someone pretending to be from EE. I called EE right after so they are aware. Now my account has been closed and I can’t phone EE to sort it out as I don’t have a network. How am I meant to contact EE to...

Cancelling my EE Phone Sim Contract

Hello, I want to cancel my sim contract with EE. I have recently travelled to Saudi Arabia and was wondering if there was any way of contacting EE except by calling them on a phone number as the international charges are very high. I researched about...

Resolved! Upgrade

So Ive tried upgrading from contract to SIM only but its still saying i have an upgrade available. What should I do?

kaitlyn7 by • Explorer
  • 397 Views
  • 2 replies
  • 2 Helpful

Registering Power of Attorney

Hi.My Sister has an EE contract for her phone and broadband, but she has dementia which has worsened over the last 6 months, and is now in a care home. I have Power of Attorney and need to register it with you so I can take over management of her acc...

deby61 by • Visitor
  • 1530 Views
  • 1 replies
  • 2 Helpful

No upgrade available?

I have gone to upgrade which is now out of contract upgrades were available to me and now all of a sudden I have nothing available and im not eligible for an upgrade?

Kazzapops by • Investigator
  • 400 Views
  • 2 replies
  • 0 Helpful
Most solutions
More
Top Helpful authors
More
Learn about