Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Father with dementia phone cut off

Hi , my elderly fathers phone has been switched off by ee despite being on direct debit . I am having trouble speaking to anyone as struggling to get through to cs as I live 100 miles from him and can’t get his bank account details to verify for my e...

Account

Why can I not get into my account it tells me I need to register but already registered keeps saying add your number but already done that as well I can’t get into my account to see anything.

EE state I am eligible 4 early upgrade but I get the message "no suitable plans"

I am eligible according to EE for an early upgrade on my Samsung 3 watch. I want to move to Apple Watch 7 as I now have an iPhone. Message states I can upgrade for £168, ok I think I can do this but I get this message "no suitable plans available, tr...

texts outside allowance £0.73 what is it

£0.73p charged to account twice within 2 minutes why?

Can i have another mobile contract

Hi just wondering if I can have another mobile contract?

No pay monthly option for add on accessory

Like the title says. I wanted to add the new Nintendo switch OLED to my account but there’s no pay monthly option when I go to select it. Sometimes it’s there for a second but then the page reloads. I can select pay monthly on other products.Should I...

Promise to pay

Can someone explain to me if i make a payment through the my ee app the day after a ‘promise to pay’ what will happen? Will it go through or will it get rejected

how do I get my say three months call log? i get online billing no itemised

How do I get say three months call log. lost my phone and just want to retreive some numbers. I get online billing, no itemised!

Speak to advisor

I can’t get hold of anyone as my phone has been restricted I need to pay the bill. I’m trying to get hold of someone to make arrangements but can’t cause of restrictions not even live chat is working

Cancel

My phones contract ended in March, I forgot to contact and it so it rolled over to April, but I have called and written to them? But have yet to receive any letter or email to say that they will be cancelling the direct debit, do I just stop that mys...