Skip to main content
Forum FAQ's

Contracts & Billing

All discussion around anything related to EE billing or contracts

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Sign In to Post

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 59607 Views
  • 69 replies
  • 14 Helpful

Cancellation question

Hello,From tomorrow onwards I have the option of upgrading or cancelling my contract (45 days remaining).My question is, if I cancel, does that mean the contract ends at the end of those 45 days? Or does it end sooner?Many thanks 

Resolved! Refund request

Morning,.  I applied for a contract which was declined although EE debited my account with £130.   Order number XKOxxxxxxxxx. Please release funds back to my account. [Mod edit: Please do not post order numbers on the public board. Thanks!]  

luke1969 by • Explorer
  • 1203 Views
  • 10 replies
  • 6 Helpful

Upgrade

Why do I get notifications saying I can upgrade but when I select a offer it says I’m not eligible??

Bill

I would like to know what I am paying for because I have just paid my bill and I have another from BT for 31.00

Billing

Hey, Im just wondering if anyone knows if i can find a way to see if my october bill has been paid? On my Ee app it says it has but it hasnt been taken out of my bank yet

Leaving EE in the final month

Hi - my 24 month contract is due to end on the 28th of November. My final bill will be created on October 29th (at which point I will have paid 24 bills). I would ideally like to start my new contract with a new provider basically as soon as possible...

megxmas by • Investigator
  • 1774 Views
  • 7 replies
  • 4 Helpful

Overdue bill

Hello I was aboard I left on July 2 and came back on October 2nd when I put my Ee SIM card in my phone the reception was not working and when  I checked my ee account t it said that the bill is overdue which is 292 pound I don’t understand how is thi...

Khan271 by • Explorer
  • 499 Views
  • 3 replies
  • 1 Helpful

Wrongly closed account

Yesterday I called EE to ask for myself (rather than my wife) to be the main contact or our account with you as I am the one who discusses upgrades and add on with you. When it was her as the contact I had to call whilst she was close by so she could...

Top Helpful authors
More
Learn about