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App says i can upgrade but wont let me

Steve2705
Contributor
Contributor

‎02-02-2023 02:17 PM

When I log into the EE App online it will not open up the upgrade box but the App states I can upgrade now 

0 Helpful
4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

‎02-02-2023 02:21 PM

@Steve2705  Text UPGRADE to 150.  What does it return back ? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Steve2705
Contributor
Contributor
In response to Chris_B

‎02-02-2023 02:36 PM

Great news: you're ready to upgrade! Check out ee.co.uk/eeup to see your
offers, call us on 150, or find your local store at ee.co.uk/store-finder
0 Helpful
Steve2705
Contributor
Contributor

‎02-02-2023 02:53 PM

When I send text to 150 it says great news ready to upgrade

0 Helpful
Leanne_T
EE Community Support Team
In response to Steve2705

‎02-02-2023 03:25 PM

Hi @Steve2705 

Thanks for coming here. 

If you give us a call on 150, the team will get your My EE account looked into and help you with the upgrade. 

Leanne. 

0 Helpful