Increase payments

Ahmad23 · ‎20-01-2023

Hello, I have an iPhone 12 Pro Max contract, and the payment was 79£ per month, after that the price increased to 86£ per month without my knowledge, and after that I took the Apple Watch and the amount reached 129£ per month. I contacted customer service and I was not helped with anything. Can you respond as soon as possible, please. ???

XRaySpeX · ‎20-01-2023

This user discussion forum can have no access to your specific account. You need to raise this with CS.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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Leanne_T · ‎20-01-2023

Hi @Ahmad23

Do you have any extra charges showing on your bill?

How long have you had the watch?

Leanne.

Ahmad23 · ‎20-01-2023

Hi, I bought the watch four months ago and was manually paying my bill when they text me every 11th of the month, £86. After paying the bill a week later, £41 was taken out of my account in the name of EE Limited only this month and the month before

Leanne_T · ‎20-01-2023

Thanks @Ahmad23

I would suggest giving us another call on 150, to get this looked into further as we have no account access on the community. The team will be happy to check this for you and explain the charges.

Let us know how you get on 🙂

Leanne.

Ahmad23 · ‎20-01-2023

Yes, my plan was 79£ every month, and after that it increased to 86. I thought it was because of the Apple Watch, but they take an extra 41£. This month and the month before I pay £129

Leanne_T · ‎20-01-2023

Thanks @Ahmad23

Please follow my advice in the above post and the team will be able to help you further.

Leanne.