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Order a £31.00/month offer but billed £35/month, where is the discount?

pacolum
Visitor

‎20-01-2023 04:20 PM

Hi,

In my order email for an unlimited sim a £4/month discount was stated so the final price should have been £31/month (£35 - £4 = £31) but a few days later on confirmation email the price was back to £35/month which is the amount I have been billed! Where is my discount?

 

 

0 Helpful
1 REPLY 1
Schockwave
EE Community Star
EE Community Star

‎20-01-2023 05:40 PM

Hello @pacolum ,

Welcome to the community,

There is no account access here, this is not customer service, but a public forum, you will have to ring customer service and speak to them, as they can take a look at your account.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.