Skip to main content
Forum FAQ's

Contracts & Billing

All discussion around anything related to EE billing or contracts

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Sign In to Post

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 15686 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 25841 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 52983 Views
  • 55 replies
  • 13 Helpful

Trying to upgrade

I’m trying to upgrade online but keep getting ‘page not found’, no matter which route I take 

Jac31 by • Visitor
  • 361 Views
  • 3 replies
  • 1 Helpful

Contract end

Hi, We have 3 phones on the same account. 2 of them,  I want to start being pay as you go and one to keep as direct debit.   contracts are all ready to upgrade. Can you tell me how this would work.. can the 2 phones to go to pay as you go start that ...

VPE7 by • Visitor
  • 348 Views
  • 2 replies
  • 0 Helpful

Changing direct debit for one plan

Hi, my partner would like to start paying for his own phone and I can’t find any way to swap his plan over and change the direct debit without both our plans changing over. How do I swap his over so he is only paying for his own phone as plan? 

Colleen9 by • Visitor
  • 1328 Views
  • 2 replies
  • 1 Helpful

Cancellation

Hi My dad has tried to cancel the line on my behalf, I currently now reside in the us. My contract runs out September and wish to cancel but without a email correspondent it’s been difficult because I don’t own the ee sim for them to connect with me....

Adzylad by • Explorer
  • 297 Views
  • 1 replies
  • 1 Helpful

new plan (no new device)

i swapped over my plan to a new one online due to not having enough data, i confirmed it however it isnt showing that i am under a new plan (only shows my old) and i also havent recieved an email confirming it? 

Will i pay extar charges if i dont renew

Hi my contact is about to end and I happen with it and I don't want to change it to any thing else and my question is that if I don't renew my contract will I am going to pay any extra charges?Also what is a minimum term?

Ahmad1231 by • Investigator
  • 514 Views
  • 4 replies
  • 4 Helpful

Affecting service

Dear Sir/Madam,I have been a satisfied customer of EE for a long time. My mobile number is xxxxxxxxxxx. But I regret to inform you that nowadays, I am having difficulty in conversations due to poor network reception.The handset’s network indicator sh...

Most solutions
More
Top Helpful authors
More
Learn about