Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Changing direct debit for one plan

Colleen9
Visitor

‎18-08-2022 05:33 PM

Hi, my partner would like to start paying for his own phone and I can’t find any way to swap his plan over and change the direct debit without both our plans changing over. How do I swap his over so he is only paying for his own phone as plan? 

0 Helpful
2 REPLIES 2
Schockwave
EE Community Star
EE Community Star

‎18-08-2022 05:52 PM

Hello @Colleen9 ,

Welcome to the community,

You will have to ring customer service with you both there and they should be able to help.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
0 Helpful
bristolian
EE Community Star
EE Community Star

‎18-08-2022 06:23 PM

Assuming you're on pay-monthly, the payment method is set at account-level and applies to all phones on a given account.

Your partner could make manual payments using a credit/debit card a few days before each bill date and this would only leave the outstanding amount to be taken by DD.

Otherwise, if you want separate direct debits you will need to have separate billing accounts, with your partner's phone undergoing a change of legal ownership. Be aware this will remove the ability to share data between phones on what will no longer be the same billing account.