Contract end

Bryankelly · ‎17-08-2022

My son's phone contract has ended. His phone is paid off. But his bill has gone up?

Northerner · ‎17-08-2022

His contract hasn't ended just his minimum contract term. If he had and discounts they may have now expired.

He should either look at SIM only, upgrade or call EE CS to give 30 days notice to leave. See here regarding our of contract discounts.

https://ee.co.uk/help/help-new/managing-and-using-my-account/leaving-ee/end-of-contract-notification...

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

XRaySpeX · ‎17-08-2022

EE has no concept of paying off the handset. You agreed to pay the same price for the full duration of the contract. There will however be a 10% discount 3 months after the end of min. term. You may always choose to upgrade your contract to a cheaper SIM-Only contract within the last 45 days of your contract term.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Bryankelly · ‎18-08-2022

Thank you. Called ee with notice to leave.