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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 15569 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 25735 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 52760 Views
  • 55 replies
  • 13 Helpful

Cancelled direct debit

Good evening. My wife has mistakenly cancelled my direct debit monthly payment to EE for my phone contract. She will reinstate it tomorrow. Thanks.

Resolved! Tablet upgrade

Good morning I have received a letter to say my tablet can be upgraded, however I would like to get rid of this line to reduce costs, how do I go about that. Thanks 

Bill

Can you check my account to see why my bills are so high and variable each month

Bill

My contract ended in July. Why has my direct debit been £83 for August and September???

sagegill by • Visitor
  • 275 Views
  • 1 replies
  • 1 Helpful

Retaining discount early upgrade?

Hi,I currently have 12 months left on my phone/sim contract. My early upgrade fee is decent, around 400 or so..The issue is one agent online states I won't retain my 30% F&F discount if i did an early upgrade and paid the fee.The second agent I spoke...

XLYC by • Established Contributor
  • 633 Views
  • 3 replies
  • 1 Helpful

Contract

Is my contract expiring on the 18th of this month. I don’t wish to upgrade with yourselves. Thanks 

My contract

Hi my contract ended today but it says I will still be charged the full amount as if I’m paying for the phone. If you are taking money for the plan only then please cancel this as i no longer want it.

Editalau by • Visitor
  • 293 Views
  • 1 replies
  • 1 Helpful
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