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All discussion around anything related to EE billing or contracts

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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 60573 Views
  • 69 replies
  • 14 Helpful

Change of address

Tried to change my address but met with a message saying I do not have permission to do so. Please can someone from ee reply and tell me how to fix this?

Upgrade

I can’t access ee via the app but want to ring EE. What’s the number please. 

Resolved! Bill

HelloI don't get my universal credit till the 5th in 3 days. Can you please don't turn me off and wait till then so I can pay you.Please reply thanks

Leaving EE

I recently joined O2 and requested to port-in my existing number from EE. That’s been completed and I’m now up and running on O2 with my old EE number. I haven’t yet cancelled my EE contract but now can’t seem to because my number is no longer recogn...

RobinB86 by • Visitor
  • 551 Views
  • 6 replies
  • 1 Helpful

Upgrade

HiI'm due an upgrade on my S20. I'm having issues upgrading as it states I have an S8 which isn't true.My previous contract was on the S8 but I currently have the S20Could someone resolve this please.

PatiP by • Explorer
  • 384 Views
  • 4 replies
  • 0 Helpful

Phone bill

My phone bill was supposed to come out on the 31st December 2022 through direct debit, on ‘My EE’ it shows that it’s been “Paid”  but my bill payment hasn’t left my account, I would like to know if it’s actually been paid, or not? I don’t think the a...

Upgrade

Trying to upgrade with the winter sale samsung s22 ultra was £71 now £57 with £30 upfront but when I proceed to checkout the discount isn't applied. How do I fix this? 

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