Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 16750 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 26636 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 56336 Views
  • 69 replies
  • 14 Helpful

Wrongly charged and frustrated?

This is a little complicated apparently so i'll try to be brief. At the end of september:- I added a Samsung Galaxy S8 Ultra Tablet to my account. I was told that night by a family member that it was £53 a month elsewhere (i was paying £72) - I calle...

Resolved! Early upgrade

Hello my name is Wayne I’m new here how do I find out how much my contract is to pay off and upgrade early

Wayno201 by Visitor
  • 563 Views
  • 4 replies
  • 1 Helpful

Billing

I have had a message saying my bill has not been paid and that it is over £150 when I made a payment last month for over £100 can you please explain why this is 

Resolved! EE billing issue

My contract bill fee is 71£ but before 3 4 month EE taking fee 77.60£ why and i am not using extra anything can EE set my bill again 71£

Resolved! Contracts an billing

Hi yes I’m struggling with paying my bill each month as I’m on universal credit I’ve heard I can get some voucher towards paying my bill this would be greatly appreciated if I could possibly get some help thanks 

Join with ee

Please want join ee as my friend referel me want to know phone contracts and sim

gorgus by Visitor
  • 335 Views
  • 1 replies
  • 1 Helpful

About bill

Iv been charged late payment I’m not paying this as I wasn’t paid to pay my bill 

Cassie33 by Visitor
  • 332 Views
  • 2 replies
  • 2 Helpful