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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 14574 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 25052 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 50376 Views
  • 55 replies
  • 13 Helpful

Billing

I payed my bill of £30 on the 28th of june and you have tried to take another payment when I have already payed 

Switched from bt mobile, yet only one sim!

Switched 3 sims from bt family plan to ee. The lady switched them all over the phone and got our PAC codes sent to us. However only one ee sim has arrived, and when I login to ee online it's only showing two sims on there not a third one? Need this s...

Knay by • Visitor
  • 334 Views
  • 2 replies
  • 2 Helpful

Resolved! SIM

I have a new Iphone 11. I can receive calls to my old number but can't make a call. It always says call failed. I did not get a sim with phone. Should I have.

Deb76 by • Visitor
  • 331 Views
  • 1 replies
  • 2 Helpful

Billing

I paid my contract £50 and it has been refunded back to my account, does this mean my bill is paid or not? EE keep cutting me off the phone, so unable to contact 

Account suspended whilst abroad

My account has been suspended although it is not due to be paid for another month days, I don’t currently have the funds to pay my bill until the day before the billing date, I am currently away in Greece with no way of contacting ee I have been atte...

C93X122 by • Investigator
  • 366 Views
  • 5 replies
  • 1 Helpful

Early upgrade adding student discount

Hi, I’m trying to upgrade my iPhone 12 mini early to the iPhone 13 pro. I have tried to add the student discount but it is increasing my upfront cost to 215 to over 400? Does anyone know why this is? 

Double billed for roamin

Hii seem to have been double billed for roaming which I added to my account before holiday. How do I contact EE to discuss can’t find a contact?cheers

TL751 by • Visitor
  • 449 Views
  • 2 replies
  • 2 Helpful
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