Adding Unlimited Data Issue

[Mally4523]

Hello,

I’ve been offered an Unlimited Data Pass for £6.24 a month. Told to text ‘Unlimited’ to 1216. When I do this I just get a reply saying 

‘Unfortunately we have been unable to add the Unlimited data pass, Please try again.’

I am currently in Spain, is this why it’s not working? Do I need to be in the UK to activate this offer? 

Thanks! 

[Chris_B]

@Mally4523   Even if you can add it you’ll not get unlimited data in Spain there is a fair usage policy and you can only use up to 50Gb per month when roaming.   

 It should still activate if you take EE up on the offer though . 

[Mally4523]

Hi Chris

i do have the Roam Abroad Pass as an inclusive extra. Would I still be limited to 50gb? 

Not worth me going unlimited if it is restricted as I get 125gb a month currently, all of which I can use abroad. 

cheers! 
Mal 

[Leanne_T]

Hi @Mally4523 

Thanks for coming here. 

The Roam Abroad Pass does have the 50GB fair use policy. 

Please see our How do I get the Roam Abroad Pass?, Help page for more details 🙂

Leanne. 

[XRaySpeX]

You can't use 125 GB while roaming abroad.