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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 14202 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 24788 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 49625 Views
  • 55 replies
  • 13 Helpful

Bill

Ee faild to take money from my card bcs no had money. Do i need go in store or can i transfer to them bcs i have sort code acc number.? 

Account suspended before bill due

Hi , I have had my account suspended this morning even though there’s a direct debit in place and the bill ain’t due till the 31st. Why do we bother setting up direct debits if you’re going to suspend services for payments that you take on time month...

User and bill payer question

Hello.Thankyou for the assistance to date. I have 2 Sims which both belong to my daughter's. I see from the online settings one was set to both user and bill payer within manage settings. The other was set to user. I thought at first I'd change both ...

RedS1lence by • Established Contributor
  • 716 Views
  • 3 replies
  • 0 Helpful

Use of someone else’s address

Good evening, please can anyone advise me on this situation- my ex partner who hasn’t lived with me for 6 years has taken a tablet contract out in my address but his name, I’ve contacted EE , who have failed to make contact with him to resolve the ma...

Mel764 by • Explorer
  • 1037 Views
  • 4 replies
  • 1 Helpful

Extra charges

Hi hope u can help I've been charged a extra £11.99 a month for something on goole store I've checked on the phone nothings been downloaded I dnt no why to do or who do I need to contact  to take the extra charges off. Thanks  

Help on upgrade

My upgrade is du want to keep my phone but cannot get through to ask for better price on monthly contract plus I want extra gig Tesco offering a lot better contract Ta

Upgrade

So I’m looking to upgrade and I was wondering, if I were to upgrade today (23rd) but my payday was the 26th will my payment days change or would the remain the same, as I’d much prefer to keep my outgoings on payday instead of a few days before/after

CJ2001 by • Explorer
  • 413 Views
  • 1 replies
  • 1 Helpful

Resolved! statement bill

can you please send me a statement of bill from the month of April 2021/ May 2021 and June 2021

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