Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Told to cancel direct debit to be on the safe side

So I was told by an advisor to avoid bank charges to cancel my direct debit for this month so I have done this that's all fine what I'm wondering is does this permanently cancel the direct debit or just this month's as this month's has already been p...

I’ve paid upfront fee but no email to say if I’ve been accepted for contract

Downgrading at end of contract

Looking to find out if I need to wait until my contact has ended (29/01/23) to down grade to sim only and use my student discount for this or if im able to downgrade now?When I go though my ee app I can only upgrade to a much more expensive contract.

cancel contract

hi can any one advise me please i took out an upgrade last year and added a watch to itAs i have now finished work due to health i can no longer afford both the watch is £20 per monthis there any way i can cancel my watch please

Phone bill

Hi there my phone bill is due but with me starting my new job I’m not able to pay until the 18th December 2022 could i possible get a bill extension please

Why are they still bililng me on my old contract, when I'm on the new one?

My old contract, which ended on 30th October, was a 24 month contract for a Samsung S20 5G Ultra, on a business account, with 120GB/month and a 10GB boost (not exactly needed...!). Now the phone is paid off, I have moved to a 24 month sim-only contr...

Transfer of ownership

Hi they I done a transfer of ownership from my nans account to my own account do I have to pay 2 bills or not

Bill

How can I pay my bill

About my sim deal

I set up a sim only deal online yesterday with Shaun I give all my details and excepted the contract I got cut of near the end so I would like to know if contract was excepted

VAT invoice

Hi there.I'm a new EE customer and set up a new account explaining that my company will be paying the bills. I've just received my first bill and there's no VAT on it! I've done some digging and it would appear that there's a difference between a b...