Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

shoddy instore customer service

anyone else had poor instore customer service?i went to my local store on 1st Feb as i had booked my phone for a check up / MOT as my phone was saying it was due, when i arrived the assistant asked me if there was anything wrong with my phone which ...

Resolved! No new phone needed

HiMy contract finishes in June (just been offered a free early upgrade). I don't mind staying with EE, but I want to keep the costs down. I like my current phone and don't need to upgrade.I'd like to stay with this phone on a 10g per month contract. ...

Resolved! Payments an upgrades

I have recently paid my last couple bills weeks late due to me being in hosp I’ve been very illan spend a few months in hosp an havebt been able to keep up with bills so hope wont affect my contract as you can look had this contract for many many yea...

Bill too high

Hi my phone bill should be £40 a month but I'm being charged on average £75 a month and have no idea why?? Can someone explain please

How can I find out my contract has finished

I was wondering how I could find out when my contract has been paid on my phone.

My contract

When is my last payment for my main contract please ?

How do I know trade in has been successful?

Hi,I upgraded last month and traded in my old mobile to get the £12 reduction per month. I received a text on 26th Jan to say the device has been received but I was just wondering does that mean the process it’s complete or do I still have to wait fo...

Resolved! my contract

how much have i got left to pay my contract off

How cha ge bill payer message

I can't get into sections on my phone because message says I need to contact the bill payer, but I am the bill payer! What should I do to resolve this?

Penalties for terminating contract early

Hiwhat are the penalties for terminating a mobile contract early? A 50% employee discount was not applied when contract was taken out. 18 months left on contract. Is it still worth me terminating early and reapplying for new contract with discount a...