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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 14304 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 24867 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 49835 Views
  • 55 replies
  • 13 Helpful

Resolved! My bill is in the minus numbers

I was on contract but recently went over to PAYG. I'm finding it really complicated to understand but my main question is that my bill is say - £57 odd. I paid my contract off though. What does it mean? 

Lynseyloulou by • Established Contributor
  • 1926 Views
  • 3 replies
  • 0 Helpful

Keep old phone

I upgraded from the 13 Pro Max 256gb to the 14 Pro Max 256gb on the annual upgrade program through EE.Everyone who is on this plan is instructed to send their old phones back. Does anybody know the cost to keep the phone? 

Returns pack

Hi I have ordered an upgrade.  I usually get a returns pack, however, I received a text telling me where to post the phone.  How do I find out if I am getting a returns pack so I don't have to get envelopes and pay for delivery.  I have been on hold ...

Resolved! If I don't upgrade am I then in a rolling contract?

Hi,My EE 24 month contract is up at the end of this month, but I don't see a better deal right now and want to keep my smart benefit. If I don't do anything will this just move into a rolling contract (same price, same package)? And can I then cancel...

tori11 by • Explorer
  • 588 Views
  • 4 replies
  • 3 Helpful

Discounts

I have switched from O2 to EE. I have been informed that I am already added to get NHS discount but it’s not reflecting on the current bill. Could you please let me know as soon as possible if you have added the discount on my bills. Many thanks 

Pranic by • Investigator
  • 291 Views
  • 2 replies
  • 0 Helpful

Final bill

My contract ends on September 27th but my bill is on the 11th of each month. What happens? 

Moburt76 by • Visitor
  • 363 Views
  • 3 replies
  • 0 Helpful

EE

Please u be patient I will pay full on tuesdau 27th sept... thanks 

Paul1717 by • Investigator
  • 247 Views
  • 1 replies
  • 0 Helpful
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