Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Never ask for upgrade

I have been complaining about this issue since october 2022 and each time I called different people answer the call.This problem started when I called to add a number to my already 4 numbers on my account.What I then received in the post was 5 new si...

Emails from EE still going to old email address

I changed the email address I use on My EE account settings almost a month ago and the change confirmation was sent to the new email address. However today I have received an email from EE informing me that my mobile price plan is changing, and it w...

The price rise

I see a lot of ppl complaining about the price rise which ok is fair enough but there is a price rise every year ! I’m not causing an argument but when ppl upgrade & get a newer phone it’s going to be more expensive & should expect to have a larger p...

Resolved! Cancellation

Hi I’m looking to cancel my contract can you tell me how I go about this?

Resolved! Switching to PAYG mid contract

Hi, I'm in contract until August with EE. If I ask to be switched to PAYG now would I have to pay the early termination charge for the remainder of the contract?Thanks.

Upgraded phone return

I've just upgraded to the apple Iphone 14 plus but hate it. It won't fit in my pocket. Can I return it and get the smaller pro version if I pay any added costs?

Bill payement

Re: How to live chat with EE team ?

Hello. My bill arrived for £85.00 and I would like to know the reason why.

Re: No mobile data despite increasing spend cap

What if the spend cap is preventing you from being able to send the message to 150?

Billing

Hi there folks not sure how to say this but so far I’ve been paying all my bills on time but for some reason they sent my xontrAct to a debt company I have all the evidence of payments but I’m receiving text messages asking me to pay my bill which n...