Being charged for picture messages not sent.

KerryAnneG9 · ‎28-06-2023

Hi,

Can someone please explain to me how I'm being charged for sending 2 picture messages when I don't even send any text messages? I use FB messenger to text or send pictures.

Katie_B · ‎28-06-2023

Hello @KerryAnneG9.

Welcome to the community.

Have you sent any Emoji's or texts that have exceeded the character amount?

Katie

KerryAnneG9 · ‎28-06-2023

Hi

Nope, not that I know of.

Katie_B · ‎28-06-2023

Thanks for getting back to me @KerryAnneG9.

Do dates and times show for these charges?

Katie

KerryAnneG9 · ‎28-06-2023

Yes, it was on a weekend I was away at a convention and was not using my phone as I was busy with photo ops.

Katie_B · ‎28-06-2023

Does a number show near the charges @KerryAnneG9?

This may make it easier to locate the chargeable text.

Katie

KerryAnneG9 · ‎30-06-2023

Hi, Issue has been sorted. Thank you.

Katie_B · ‎30-06-2023

That's great to hear @KerryAnneG9.

Thanks for letting me know.

Have a lovely weekend,

Katie 🙂

XRaySpeX · ‎30-06-2023

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