Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Paying bill

Credit on my account

My account is currently In credit as I made mistake with monthly payment can this be refunded back to my bank account

Resolved! Cancel

How do I cancel my contract?

Automised bill

Automised bill how to get it

Sim only

I’ve just bought an Apple iPhone 13 and want a sim only contract with EE. I have set up an EE account, but I’m not tech savvy and need help

Phone bill

I need to put my bill on hold as my money circumstances have changed and I will just be charged too much on top.

Change to Sim Only

Hi, I have been informed I am ready for an upgrade. I want t change to Sim only plan, but I also got another sim attached to my plan for my daughter. Can I cancel her plan without any cost so I can get her a sim only plan?

Delaying my next bill

Hello, I am really hoping to delay my next bill which is due on the 23/12/22. I am currently at the latter stages of my maternity and with my current financial difficulties I am going back to work early in the new year. I am currently on minimum SNP ...

bill

hi I've just logged in to pay my bill and it is saying its already been paid I have not paid it is anyone else having issues paying their bill

copy invoice

We made a payment to you on 16.11.2022 for telephone number xxxxxxxx, I need a copy receipt or invoice for our accounting records. Can you help? [Mod edit: Please do not post phone numbers on the public board. Thanks!]