Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 15353 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 25556 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 52260 Views
  • 55 replies
  • 13 Helpful

Phone upgrade

Hi there I believe I am due an upgrade. I would ideally have the iPhone 14 Plus but don’t want to pay much more than what I currently pay. Ulrike

Bills.

Hi,I am waiting for my iPhone pro Max to be delivered which is due middle of DecemberI’m curious if EE will bill me for the phone before it arrives as my DD comes out on the 10th. It concerns me as I’ll be paying for something that isn’t here.Can any...

SIM only monthly

In the sim only monthly details description it only states how GB is included.  it does not state if there are minutes/texts included - are they included or not?

jjjjj1 by Visitor
  • 280 Views
  • 1 replies
  • 3 Helpful

Awful

I recently bought a new phone from EE just under a month old costing £77 a month and I couldn’t call or text and get any service so I rang EE at first and she told me I had 2 number and to reset network settings she said she would ring back 2 days la...

Phone

Hi i just need to know what phones i have with EE

M213 by Visitor
  • 281 Views
  • 2 replies
  • 1 Helpful

Returns

I upgraded but didn't like the mobile so returned it 3 days later. That was 2 weeks ago. EE received my return and I got the following txt..."Hi From EE. Your equipment has been received in our warehouse and your upgrade has been reversed. If you'd l...

Jason1900 by Investigator
  • 467 Views
  • 7 replies
  • 7 Helpful