Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 16385 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 26375 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 54833 Views
  • 69 replies
  • 14 Helpful

Upgrade

Hi, my account now says I am not upgrade eligible? When just 3 days ago I was allowed to upgrade? Any ideas why?    Thanks 

Sent bill for PS5 cost in its entirety.

Hiya, I had 2 contracts on my account for a mobile for my son and a tablet for my daughter. Prior to Christmas we added a PS5 bundle for £31 a month for 24 months. My sons phone contract was up for renewal and we cancelled it and got him a cheaper de...

Bill

My contract for my Apple Watch has finished, how ever I am still being chargers for it in this months bill ! How do I stop this ? I thought it would automatically stop as the contract is paid off. 

Sony 50inch tv

Hi I’m trying to get the Sony 50inch tv added to my contract it was giving me the option before I logged in now when I logged in the only option is to pay one payment of £700. Can someone help me please? I’ve finished paying for my AirPods so I thoug...

Increase payments

Hello, I have an iPhone 12 Pro Max contract, and the payment was 79£ per month, after that the price increased to 86£ per month without my knowledge, and after that I took the Apple Watch and the amount reached 129£ per month. I contacted customer se...

Ahmad23 by Investigator
  • 485 Views
  • 6 replies
  • 1 Helpful