Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Make a payment

Hi my payment failed yesterday and I’m trying to make a payment now but can’t find how

Order a £31.00/month offer but billed £35/month, where is the discount?

Hi,In my order email for an unlimited sim a £4/month discount was stated so the final price should have been £31/month (£35 - £4 = £31) but a few days later on confirmation email the price was back to £35/month which is the amount I have been billed!...

Increase payments

Hello, I have an iPhone 12 Pro Max contract, and the payment was 79£ per month, after that the price increased to 86£ per month without my knowledge, and after that I took the Apple Watch and the amount reached 129£ per month. I contacted customer se...

Phone stolen - insurance company is asking for it to be blacklisted

Hello Everyone - & EE support,My son and hi friend were mugged and his phone - on an EE pay month contract for the last three months - was stolen two weeks ago. We reported it to the police and have a crime report reference. The insurance company hav...

Resolved! Bills

i have coming out my bank not sure what for can anyone help?

Coming out of contract

I have a broadband account at £24 per month and mobile at £21 per month. Like a lot of people at the moment I am trying to save money where I can as I recently relocated and am currently out of work (I'm a pensioner but still need to work to make end...