Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Upgrade

Hi, my account now says I am not upgrade eligible? When just 3 days ago I was allowed to upgrade? Any ideas why? Thanks

Sent bill for PS5 cost in its entirety.

Hiya, I had 2 contracts on my account for a mobile for my son and a tablet for my daughter. Prior to Christmas we added a PS5 bundle for £31 a month for 24 months. My sons phone contract was up for renewal and we cancelled it and got him a cheaper de...

Bill

My contract for my Apple Watch has finished, how ever I am still being chargers for it in this months bill ! How do I stop this ? I thought it would automatically stop as the contract is paid off.

Resolved! Change my contract

I upgraded to Unlimited data is there a way i can down grade back to my original contract?

Sony 50inch tv

Hi I’m trying to get the Sony 50inch tv added to my contract it was giving me the option before I logged in now when I logged in the only option is to pay one payment of £700. Can someone help me please? I’ve finished paying for my AirPods so I thoug...

Game limit

Needs removing or I am leaving EE shouldn't have a gaming limit

Make a payment

Hi my payment failed yesterday and I’m trying to make a payment now but can’t find how

Order a £31.00/month offer but billed £35/month, where is the discount?

Hi,In my order email for an unlimited sim a £4/month discount was stated so the final price should have been £31/month (£35 - £4 = £31) but a few days later on confirmation email the price was back to £35/month which is the amount I have been billed!...

Increase payments

Hello, I have an iPhone 12 Pro Max contract, and the payment was 79£ per month, after that the price increased to 86£ per month without my knowledge, and after that I took the Apple Watch and the amount reached 129£ per month. I contacted customer se...

Phone stolen - insurance company is asking for it to be blacklisted

Hello Everyone - & EE support,My son and hi friend were mugged and his phone - on an EE pay month contract for the last three months - was stolen two weeks ago. We reported it to the police and have a crime report reference. The insurance company hav...