Random money taken from my account

Potatoeheadman · ‎25-07-2023

Why do ee take random small amounts out of my pay as you go credit

Chris_B · ‎25-07-2023

@Potatoeheadman They are probably out of allowance charges that are not covered by your pack allowance. You pack allowance is only for calls/text/data. Premium rate numbers are not covered by your call allowance and are chargeable. MMS are not covered by your text allowance so are chargeable. Sending emojis can be sent as a MMS, Sending group texts over 3-4 people can go as MMS.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

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XRaySpeX · ‎25-07-2023

@Potatoeheadman : Give examples of these random amounts.

Are you calling overseas from UK?

Are you sending MMS?

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Potatoeheadman · ‎25-07-2023

No calling from overseas, small random amounts 0.58p, 1.35p ect. Not calling from overseas, not sound anything but using my mobile in the UK.

XRaySpeX · ‎25-07-2023

No, I was asking if you were calling TO overseas?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Chris_B · ‎25-07-2023

@Potatoeheadman They are probably out of allowance charges that are not covered by your pack allowance. You pack allowance is only for calls/text/data. Premium rate numbers are not covered by your call allowance and are chargeable. MMS are not covered by your text allowance so are chargeable. Sending emojis can be sent as a MMS, Sending group texts over 3-4 people can go as MMS.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Potatoeheadman · ‎26-07-2023

Well that’s sorted that then, Thank you

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