Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Final bill

HiI'm about to terminate my contract early . I understand there will be charges and I have always paid by direct debit. How will I receive my final bill, will it be through direct debit still?

Sim only

are there any fees for cancelling a sim only contract

Resolved! Freeze subscribtion

Can I freeze my subscription?

Resolved! Direct debit

How do l update my direct debit my previous card details have expired because l replaced my bank card

Change no.

Hello there! ,I would like to give permission to change a number under name Tania her date of birth is 01/07/1962 It was her number I used to be paying her bills as I am now in Iraq, It cost a lot of money to call you last week I tried twice to pas...

Resolved! Would like to know when my contract ends?

No network

So few days ago I phoned 150 to top my phone up with voucher to be directed to a agent who then convinced me to take a sim only contract for my self and added my child on it. Brilliant at time but I was in a shop unable to pay my transaction as my ph...

Resolved! Contract

When did my contract end

Resolved! Itemised Billing

I need to find a number I rang over a month ago on itemised billing. How do I get hold of an itemised bill?? Cheers

Accidentally hit leave Ee

Hi all I accidentally hit leave Ee on the app ad I got a text message telling me my early end payment is this just a generated message or do I need to contact Ee to make sure I didn’t end my contract