Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

I want start my plan now

i want start my plan now how can i do this

Resolved! Delivery

It says on website free delivery but i had to pay a fee before my upgrade was dispatched,is it selective free delivery?

Can I get old call and msg info

Can I get information of old messages or telephone calls?? I am looking to get some info from January 2020 if this is possible?

NHS discount

I have tried to use a discount code to achieve 20% off my bill however it is now saying I only have 4 of my 5 codes and I cannot see if the discount has been included of my next bill?

equipment contract

Hi dose anyone know if you can check up on your purchased equipment to see where you would be up to in its contract? trying to work out when it will finish but can't find anything on my account that will let me see. Any ideas? don't really want to sa...

Resolved! I’ve got a watch

I’m trying to cancel my watch plan but I don’t have the number for it anymore how would I go about cancelling on my EE?

Resolved! Upgrade early part pay

Hi guys I want to end my contract early but I owe about £500 can I pay that off in installments

How do I register Power of Attorney?

I have Power of Attorney for my mother. How do I register this with EE so that I may manage her account on her behalf?Peter

Resolved! Water damage on 24month sim contract

Hi,My fiancee has been round my house and our daughter has spilt water on the phone and now her phone doesn't work or charge. She has a 24month sim only contract. We are stressed and don't know what to do. Is there anyway to get out of the sim contra...