Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Phone upgrade

I’m looking to upgrade my phone but I normally watch for the 24months to be up. The upgrade option I have is basically giving my old phone back. How does the swap work, do I get the new phone exchange every thing, then send the old one off. Can someo...

Resolved! Beware of EE customer services is awfull they half scammed me

I have a friend who works for ee was given friends and family discount codes for 2 contracts with I added and was accepted by the sales person a few months on noticed I wasn't receiving the discount. Called them about it they acknowledged that I hade...

Chargeable SMS Advice

I have a £5 spend cap set, recently I entered a TV competition by SMS, there was £2 charge per entry, I made 4 entries during the September billing period, the entry total was £8 plus £0.60 (x4 £0.15 standard cost).The total billed was £8.60, should ...

Mobile contract

Hello,I have been paying a Contract for my daughters phone that actually finished several months ago. Am i entitled to a refund. thank you

Detailed call list

I’m trying to find my call list from a particular date 3 weeks ago. I have looked everywhere on myee. Where can I find it?

How to obtain numbers call and received from a bill

I can access my bill from Jan 2022 I need to know what calls I made numbers and received and to and incl May 2022 - are you able to help please

Resolved! I would like to pay my phone bill

I would like to pay my phone bill [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Upgrade

So i rang EE this morning to upgrade my daughters phone to a SIM only package as she is coming out of contract they guy has stupidly upgraded my phone and NOT the phone i spoke to him about arrrrrr now on hold with so many different areas as they all...

Non Trade In charge - not received new phone

I recently upgraded to the iPhone 14 Pro Max on an Upgrade Anytime plan, but I have not yet received the new device because it is not in stock - which is fine, I'm happy to wait.However, I have received a text from EE stating that a £440 'Non Trade I...

Resolved! refunds

Hi. yes how do i get my refund changed from a credit on account to my bank card which the payment was originally taken from?Thank you