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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 59647 Views
  • 69 replies
  • 14 Helpful

No network

So few days ago I phoned 150 to top my phone up with voucher to be directed to a agent who then convinced me to take a sim only contract for my self and added my child on it. Brilliant at time but I was in a shop unable to pay my transaction as my ph...

Ellehcar by • Visitor
  • 430 Views
  • 1 replies
  • 0 Helpful

Resolved! Itemised Billing

I need to find a number I rang over a month ago on itemised billing. How do I get hold of an itemised bill?? Cheers

megp88 by • Visitor
  • 637 Views
  • 1 replies
  • 4 Helpful

Accidentally hit leave Ee

Hi all I accidentally hit leave Ee on the app ad I got a text message telling me my early end payment is this just a generated message or do I need to contact Ee to make sure I didn’t end my contract 

doddy1970 by • Investigator
  • 1165 Views
  • 6 replies
  • 10 Helpful

End of contract

My 24 month contract ends in 5 daysI have got the PAC number from EEDo I have to inform EE that am leaving? or I just swap networks?  

Jramos by • Explorer
  • 441 Views
  • 3 replies
  • 0 Helpful

How do I view my bill?

Can anyone help me/tell me where I can view my bill on the EE app/Website. For such a huge company their website is so poor/user unfriendly to navigate around. The only option I can find is to pay my bill, but that just takes me to a payment screen a...

Largie83 by • Investigator
  • 1482 Views
  • 7 replies
  • 1 Helpful

Re: Change direct debit details

Hi, I set up a DD a week or so ago. I asked for the 28th of each month and all went through. I have now received my next bill and the DD is the 15th of each month, in line with my billing date. The problem is the upfront service charge is not pro-rat...

Joppadoni by • Investigator
  • 916 Views
  • 4 replies
  • 2 Helpful
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