Bill and payments/ making calls

[Junior96]

My contracted ended since 24th of june ive still been billed the same amount for july,

in addition i called yesterday to rectify that issue nowni cant make any calls to anyone

[Leanne_T]

Hi @Junior96 

Thanks for coming here. 

Did you request to change the plan when you called or cancel the contract? 

Can you send texts and use data? 

Leanne 🙂

[Junior96]

So my contract had finish, so I requested a sim only contract same number, im getting data still from the same number

Sent from my iPhone

[Leanne_T]

Thanks @Junior96 

If you log into your My EE app, does the plan show as data only? 

Leanne.

[Junior96]

No it doesnt,

Sent from my iPhone

[Leanne_T]

Thanks @Junior96 

What happens when you try and make a call? 

Can you send texts? 

Leanne.

[XRaySpeX]

These mobile contracts don't just end, just the min. term expires. They are not fixed term contracts. After the min. term they just carry on at the same price on a rolling 30-days' notice basis until you explicitly cancel, upgrade or port your no. away.