Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Cost

Hi,I have been with EE for many years now, however after looking at other services they are much cheaper. How do I cancel my sim only plan!?

Resolved! How can I stop my payment?

Hello,I'm not in England anymore so I need to stop my payment. But I don't know how it works. I can't download app online and can't use call.so please let me know how to stop payment EE uk.

Hello

Resolved! Change in Price

Why has my contract price gone up from £26 to £30 a month?

Resolved! Charge

I have a blank charge on my phone in the middle of the night I have no idea what it’s for

Resolved! cancellation EE

Hello, My contract has recently been cancelled as my parents decided to cancel it on my account, i was just wondering to make sure do i have to buy a new sim and contract so i can pay myself? As i don’t know much about it. Thank you, Liana

Resolved! Roaming charges following a trip to the Kent Coast

Hi, I recently went to Kent for a few days by the sea and recieved the welcome to France text. I've checked my bill and have been charged for 3 days of roaming but I wasn't abroad. Can anyone tell me how I can get a refund for these charges pleas...

Resolved! Affordability

I’m sick and can’t work I can’t afford my current package

Resolved! Contract change before phone arrives

Hey so I ordered an upgrade for my phone today, it hasn’t been dispatched yet but the contract changes have already started?

Account issues unable to make contact!!!

<span;>My phone contract came to an end so I went for an upgrade and selected a sim only deal. A few days later I recieved a sim card with a new number. Slightly confused I made contact with EE to be told that I had intact ordered a new line instead ...