Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! How long left on my contract for my mobile phone please

Resolved! Combining two accounts

I'm an existing EE mobile account holder and my wife has just joined EE from O2. She has registered a separate account although both are paid from the same bank account. Is it possible to combine the two accounts into one so we can take advantage of ...

Resolved! Changing from Pay as you go

Good Day I have a pay as you go number with EE, what are the requirements to change to a contract? Kind Regards Juliane

Resolved! bill increased to 19.58 should be 14.98 after latest raise

Resolved! Early upgrade

I’m eligible for an early upgrade but only if I swap my current handset… is there anyway of doing this and keeping the phone I currently have as a spare?

Bill Paid...but it made my bank account overdrawn...

Hello and good morning everyone my bill has been paid (i always like to pay on time) but sad news is that EE made my bank account overdrawn so i`d had to recall my direct debit...im hoping this does not double my bill next month...

Billing not clear

I have just viewed my bill and it shows an extra charge of £6.48 for a call I made to Spain on 5/4/23. The bill shows it as 1 call lasting 2hours +. In fact the call lasted just over 3 minutes. Why is this.

Leaving E/E

My contract end date is the 28th April 2023 and I no longer need a contract/phone as I now have a work phone. There is no way to cancel the contract on the app and i have been trying to cancel this since the beginning of april. Even though I have had...

increase in cost

I current have a contract with EE the cost of which includes cost of sim and phone - after 2 years I will own the phone if I end the contract. Why then does the recent increase not only affect the sim but also the cost of the phone.EE that the mon...

olmobile numbers

I have lost two mobile numbers which linked to banks hmrc etc second authentication websites. I am not allowed to retrieve them back. Can this be rectify? I don't need other mobile numbers except the one ending 6427. The whole saga is stupid. My...