Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Monthly bill

Why is my monthly bill so high

Move bill

I wish to transfer my account to a personal SIM only contract and to change direct debit

Previously a customer, can't get a new contract

I closed my account and transferred my number to another provider last month, but signal is awful so I want to come back to EE. I tried to purchase a new contract with a brand new email address (that I'd literally just created for this) and a differe...

New upgrade

I can’t get an upgrade cause I’ve missed a few payments on my contact dates

Upgrade fone

I want upgrades Mỹ phone

Upgrade SIM Only after 1 Month?

My 2 year phone+plan expired about 1 month ago, I did the upgrade and signed up for another 2 years SIM only.When I login into EE I still have the upgrade option, does this mean I can actually upgrade again when I want but just keep starting a fresh ...

Early upgrade

Hi. So i currently have the s22 ( 89pm )and am able to upgrade for £100 plus trade in of the s22. My question is the phone am after is £ 100 pm... so does that mean my dd just increases by the difference between plans ?Sorry if sounds stupid .... new...

Bought in EE store Unlimited data broadband sim

Bought in EE store Unlimited data broadband sim.Explained I wanted to use the SIM for broadband only no calls. Up to 1000GB/month £35 month.Only just checked my third bill only to find out I am the 600 GB phone plan.Any recommendations how I can sor...

Not collecting Direct Debit

Recently joined EE, set up to pay by Direct Debit. The details are correct (as far as I can tell, obviously the first 4 digits of the account number aren't visible) but the payments aren't being collected. This results in the service being suspended ...

Cancel my contract

I have reached the end of my 2 year contract and would like to cancel. Can I not do this online? Been waiting forever to get through