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Old bill

Kev857
Visitor

‎28-07-2023 03:37 PM

Iv received debt letters of nerly 270 pound relating to EE and very confused as to why as my contract ended after 24months.and that was 2years ago

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎28-07-2023 03:46 PM

@Kev857 : Did you can cancel your contract? These mobile contracts don't just end, just the min. term expires. They are not fixed term contracts. After the min. term they just carry on at the same price on a rolling 30-days' notice basis until you explicitly cancel, upgrade or port your no. away.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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Chris_B
EE Community Star
EE Community Star

‎28-07-2023 03:47 PM

@Kev857  Did you give notice to terminate the contract?  When a contract reaches its minimum term it changes to a 30 day rolling contract they don’t just end.    If they just ended you’ll be cut off and you wouldn’t what that to happen if you was out of the UK or you wasn’t aware it had reached its minimum term date.    

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.