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Old bill

Kev857
Visitor

‎28-07-2023 03:37 PM

Iv received debt letters of nerly 270 pound relating to EE and very confused as to why as my contract ended after 24months.and that was 2years ago

0 Helpful
2 REPLIES 2
XRaySpeX
Grand Master
Grand Master

‎28-07-2023 03:46 PM

@Kev857 : Did you can cancel your contract? These mobile contracts don't just end, just the min. term expires. They are not fixed term contracts. After the min. term they just carry on at the same price on a rolling 30-days' notice basis until you explicitly cancel, upgrade or port your no. away.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
Chris_B
Grand Master
Grand Master

‎28-07-2023 03:47 PM

@Kev857  Did you give notice to terminate the contract?  When a contract reaches its minimum term it changes to a 30 day rolling contract they don’t just end.    If they just ended you’ll be cut off and you wouldn’t what that to happen if you was out of the UK or you wasn’t aware it had reached its minimum term date.