Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

How to see my contract?

I started a sim only contract last month and was told there was a deal on for something like 100gb extra data per month. I should have around 225gb but only have the base amount of 125gb. I’m just wondering how I can see my contract to see if the lad...

SIM Only Upgrade issue

I ordered 200GB Sim Only (24mth) £23 deal and received 125GB!! This needs fixing.

Account subscription

I am trying to change my plan but the system is not saving my payment method.

Resolved! Overcharged on bill

Being overcharged on my bill, it should be £12 for phone and £11-70 for tablet. Went into SUNDERLAND store to try and sort out and they said it would be sorted, this was back in November. This was a renew contract back in July and been overcharged ev...

Sim only deals

Hi if I upgrade to a Sim only then after a few months want to go upgrade to a new phone with EE do I have to pay out my sim only contract - thanks

New sim only deal but now two accounts?

Hello I am currently on a sim only plan. I have recently upgraded to another sim only plan but with new number. It is showing I have two active accounts now. How do I transfer my number onto the new account and close the other?

Upgrade

My online account clear states I am eligible for an upgrade at no extra cost. However when try it online the shop is down. So called and was advised not eligible for an upgrade. I have gone back online and double checked still says I can upgrade. So ...

SY21 7FB

Hello, I had a contract for a tablet until 2020 but all the time for these two years I have been charged for this tablet and I have already paid it off I would like to close this contract for this tablet because I don't even have it anymore and I sti...

Resolved! Apple watch

When is m contract finished for my Apple Watch?

Bill

Hi can tell me how much my bill is as pay it today