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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 60607 Views
  • 69 replies
  • 14 Helpful

EE has wrongfully charged me and are ignoring me

I started a contract with EE for a data sim, I cancelled this within 14 days and was told over the phone that I would not be charged anymore as it was within the 14 days, on the same call I entered into a new contract for broadband which is what I wa...

RobS7 by • Investigator
  • 730 Views
  • 7 replies
  • 0 Helpful

Suspended

My account has been suspended but I payed my bill today but they have not unsuspended me and they are closed is there anyway of doing it online?

Beware of EE free gifts

I am saddened by the amount of people caught out by EEs shop staff, conning customers. I am one of those customers. I have been with EE from the start. Originally orange. Always been happy. Until now. I got offered a FREE tablet. "I dont need one. Bu...

JML1970 by • Visitor
  • 10383 Views
  • 3 replies
  • 4 Helpful

Credits

I’ve just paid £116 and my it kept saying I used all my credit when I start to call a number. I don’t understand.

Cheerine by • Visitor
  • 316 Views
  • 1 replies
  • 1 Helpful

Adding Unlimited Data Issue

Hello,I’ve been offered an Unlimited Data Pass for £6.24 a month. Told to text ‘Unlimited’ to 1216. When I do this I just get a reply saying ‘Unfortunately we have been unable to add the Unlimited data pass, Please try again.’I am currently in Spain,...

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