Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Charged £4.99 on my bill no explanation

I accidentally sent a picture message and was billed 83p which was listed but also received another charge of £4.99 without any explanation of what this charge is for

Resolved! Payment

Iv made a payment by mistake can I get refunded please?

I pay for my own and my wife's phone. As we are now separated how can I stop pay

Resolved! Cancel contact

Hi I would like to cancel my EE phone bill please because I've lost my phone today in town . Many thanks miss mel hall.

Contract am on

Paying stupid amount of money on my monthly contract need help

Resolved! Contract

EE took out the balance of my phone contract, then weirdly refunded it back to me? Now they’re saying I owe £147.54? Why?

Resolved! Pay

I been trying to pay the sim that i have cancelled and I can't find anywhere, i tried reaching for help but no luck unfortunately. I hope ill get a respond back

Resolved! Cancel contract

Need to cancel my ex wife’s contract

Resolved! Home router2

Please can I cancel this contract as we can no longer afford it

Resolved! Phone upgrade

I'm a bit thick with technology. I've just upgraded my phone, which arrived today. Am keeping the same number. Do I need to take out my SIM card in the old phone and swap it over? And how do I get the stuff stored onto my old phone into the new one?