Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Upgrade Anytime Query

Hi all. I have a quick question regarding upgrade anytime. I am due to be exactly a year into my contract on 30th April. Therefore I will be able to upgrade for free on that date. However I have found that the Google Pixel 7 Pro are doing a deal wher...

My bill has gone up but i dont understand why?

My bill says its £22 a month no frills but I have an £8 per month deal thats just gone up with inflation to 9.16 a month. I don't have any clue how this has happened I haven't changed anything

How do I find out who my account holder is?

I have no idea who my account holder is. I believed it was my mum, however when her and I logged into her account my phone number was not listed under her account either. I have called and they explained to me they cannot tell me who it is. Can someo...

Regarding my bill and adding something

I didn't add anything but i received a mail from you that is i added something by mistaken I didn't add anything so please check that thing and solve it for me please..

Bill

I've tried buying a new contract with EE but i need a security code

Katie, Can you help please? I have a sim only with EE and my phone has just died. I've tried buying a new contract with EE but i need a security code.....which goes to my dead phone in order to buy a new phone. I can't call anyone for help because t...

Resolved! Out of contract new deal

Hi I’m out of contract and have been for some time and I’m seeking a new deal?

Resolved! Phone bill

Hi I lost my Sim card and my iphone no longer works but I need to retrieve some phone records from one of my previous bills.How do I do this? Many thanks D

VAT invoice

How do I get a VAT invoice from EE for my mobile contract?

Upgrade to a tablet

HiI am currently on a Sim only and just wondered if I am able to upgrade my sim only to a tablet?Ideally I would like to keep my same number but rather than have sim only have a Apple iPad mini on contract rather than taking out a 2nd line.Is this p...