Contracts & Billing

Agreed arrangement

My agreed payment for this month was around £85 I've just tried to pay but now we are asking for £151 ???????I don't understand plz help

Contract upgrade

Hi all  I upgraded my contract to a sim only contract 3 weeks ago. But nothing has changed on my app to say that I have 

Ee

Hi! A problem happend with my payment. It failed because there were not enough money to pay iy. Now I want to pay it but I can’t. I don’t know what the problem is. Can you help me?Thank you! 

Cancel my EE sim only contract

I want to cancel my sim only contract which i have already paid for this month but i just want to find out if the £24.00 that has been taken from  my bank is a cancelation fee i just want to check does that conform i have now canceled my account if n...

Voicemail

Why have I been billed for voicemails ? I have been with EE for years, had the same number since Mobiles were invented… Iv got a good payment plan but now I’m being charged for voicemails? Why please?

My EE contract

What is the benefit of a contract rather than PAYG (SIM only)?

It seems to me that with the monthly PAYG, you get so much more value for money, and I can't see any benefits that a contract would provide you. I am planning to buy an apple watch which would require a monthly contract. However, having a monthly con...

Service fee

I have just upgraded my contract and on my new bill I have been charged £50 service fee what is this actually for 

Why EE has higher price overall for phone

If you calculate with your total expense while purchasing mobile phone for 24 month instalments You will get minimum 500 pound more to the original price of phone.