Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 59555 Views
  • 69 replies
  • 14 Helpful

Resolved! New phone

I have just received a bill, but I sent the phone back to you as I couldn’t manage it with my arthritis, I am waiting for confirmation so that I can get another phone  ?

Sally106 by Explorer
  • 443 Views
  • 3 replies
  • 2 Helpful

Resolved! Billing

Hi good I’m wondering if some one  to help about mi bill thanks 

Youssef4 by Visitor
  • 352 Views
  • 1 replies
  • 0 Helpful

Resolved! Contract

My name is Krzeminska Oliwia.my contract ended on December 15, 2022. Can you help me remove it completely?

Extra charge????

I've had notification of a pending payment of £32.47  to EE broadband Hatfield GB. I don't know what this is for as all bills are paid by DD & paid in full on time. I've looked online & can see nothing. Can anyone help please?? TIA.

Resolved! Bill

Hii recently got a new contract and I went into shop to sort as I get NHS discount it was all sorted. Was told my first bill might be up as would be part of old one too. But just received my second bill and still the same £65 when should be £52 

Lisa1926 by Visitor
  • 370 Views
  • 1 replies
  • 1 Helpful