Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Bill

Hey I’ve recently just payed my bill & my my data & calls are still not working. Also I’m abroad & it won’t let me make calls.

My bill

I need to speak to someone about my bill.

Hello

hello, I have a problem with money that he takes from me, it is a very large amount and I don't understand why so much, can you help me?

Hi i have just finished talking to one of ur managers and was told to call the e

I just call the ee shop As one of your managers told me to and i found him very rude was told to bring in my contract and they will take my ohone bk. Im not happy and going to go to a soldier

Phone bill

Hello , I have upgraded my phone but now says that I am paying my old sim only and also my new phone contract ? I have paid the first payment to the new phone and the old one says will be coming out the 15th so keep to stop that payment?

Increased charges

Why has my bill more than doubled the last two months??

Resolved! My upgrade

How much is it for me to upgrade to iPhone 14 pro

Still being charged

Just realised , my contracts ends on feb 22 , and still EE taking my money . Whom to contact please

Resolved! Bill payment

I paid an outstanding bill today and the payment was taken twice somehow ?.. please can one payment be refunded ..

Waiting 15 days for a refund

I recently had an order wrongly cancelled by the EE phone service team and was told my refund would be processes within 14 days. Today is day 15 and theres still no refund.why??Can someone from EE please inform me a) why i havent been returned my mon...