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Excessive change.Why did you take more than expected in my account please

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Fu12
Visitor

‎03-07-2023 05:12 AM

Can EE tell me why they charged me excessively, please? You make me used an unarranged overdraft. Can you please return the money back into my bank account?I was sent a message that i can free data because am using BT at home.if the Data is not free please take it off. Thanks 

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Katie_B
EE Community Support Team

‎03-07-2023 07:37 AM

Hello @Fu12. 

Welcome to the community. 

Have you been able to log in to your My EE account?

If you log in to your account you will be able to view a full breakdown of your bill which will show you any out of the allowance charges. 

Please be sure to let us know if you have any further questions after viewing this. 

Katie

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Katie_B
EE Community Support Team

‎03-07-2023 07:37 AM

Hello @Fu12. 

Welcome to the community. 

Have you been able to log in to your My EE account?

If you log in to your account you will be able to view a full breakdown of your bill which will show you any out of the allowance charges. 

Please be sure to let us know if you have any further questions after viewing this. 

Katie