Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 14445 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 24975 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 50140 Views
  • 55 replies
  • 13 Helpful

Resolved! Upgrade

I'm not eligible for upgrade yet can I get early upgrade I need a new handset I've broken mine, what do I have to pay please 

Bill

Hi I had text message from u u r trying to take money can u tell me wat its for plz

Bill

Hello I can only pay my bill on the 31st of January that’s when I get paid what help can I get so my contract don’t get cut off fully

Bills

Hi why does mu bill say I owe £69 odds? I only owe £32 odds 32 odds can someone please help as I'm a new customer,  thank you x

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Picture charging

I was charged for two pictures this month.  One was a picture and is fine, the other I do not understand.  The only possible item is an underlined mobile number.  Would that be classed as a picture?  There were no emojis in it.  

EE say i’m not the account holder

My dad used to be the account holder and he’s gone back to Portugal as he’s from there and all the details on my EE account have my name on it however whenever I want to change something on my account they want confirmation from him as he’s somehow s...