Why does it say I have reached my credit limit?

Nic83
Visitor

I am so annoyed I paid my bill this morning and have used it this evening and I have been told I’ve reached my credit limit?! What is going on ? 
I can’t get hold of anyone human!!!! 

10 REPLIES 10
XRaySpeX
EE Community Star
EE Community Star

How were you told? By whom? Did the msg contain a link? If so, don't go there but what was the link?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Jon_K
Former EE Employee

Hi @Nic83.

 

Welcome to the community.

 

Do you have a Spend Cap on your account that you might of reached?

 

Jon

I’ve had this same problem but saying I owe nearly £300 what is going on 

James_B
EE Community Manager
EE Community Manager

Hi @Daveg2021,

 

Welcome to the EE Community. 🙂

 

Please get in touch with Customer Care if you would like to discuss your credit limit.

 

Thanks

 

James

Shezza2
Visitor

Why does my phone say you have reached your credit limit  

XRaySpeX
EE Community Star
EE Community Star

@Shezza2 : Check your Spend Cap by texting SPEND CAP to 150.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Elizabeth62Ty
Visitor

Why am i over my limit i ain't happy 

Christopher_G
EE Community Support Team

Hi @Elizabeth62Ty 

Welcome to the community.

Where do you see this message? What is it that you're trying to do?

Chris

DeadlyDirk808
Investigator
Investigator

Pretty bonkers this is. 

117 gb allowance remaining, unlimited calls and texts....

Account £30 in credit also - yet after a purchase on the playstation store my account is suspended as I'm over my credit limit. 

Can't even talk to a human about it!!