Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Free EU roaming wrongly advertised in upgrade offer

Today I received a message out of the blue saying EE are "refreshing" their SIM only plans, so I would be moved to a new plan at £ more than I currently pay. It had a link that gave a page to an offer with a cheaper monthly price, as long as I signed...

Contract termination

hello,I would like to terminate my broadband device please.

I want to talk with someone at EE

Please can I have a phone number so I can contact someone about my account

Re: My bills are paid but still suspended

My bill has been paid but no services

Resolved! Mobile tariff.

When can I change my tariff? I’m paying nearly £70 a month and I can’t afford it.

Cancel an unauthorised Direct Debt from EE

Hi there, I recently found the EE charging me 31 pounds per month for the reference on HARL service, which I believe is the broadband service I didn't sign up for. I have contacted the 150 and they said the billings team is not online and ask me to c...

I want to pay my bill

Resolved! Debit card enquiry

Hi I have a monthly payment plan which comes out of bank every month I'm not sure if the payment comes off my debit card or not if so how do I update my card details as I've just received a new card thank you

Change mobile number

Is there a way if changing my phone number? Now I’ve retired, I want to stop the nuisance calls

Bill and payments/ making calls

My contracted ended since 24th of june ive still been billed the same amount for july,in addition i called yesterday to rectify that issue nowni cant make any calls to anyone