Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Shocking way to treat loyal customer.

I have just realised I am paying nearly full price on my kids' mobiles despite their contracts finishing last August. The handsets have been paid off. EE is ripping me off and still charging me virtually the full price £28 per phone. A comparable SIM...

Trade in not deducted from monthly bill

I upgraded at the end of April and returned my old phone by the required date (May ). The discount has not been applied to my bill.I have used the online chat but they tell me I need to phone. I have phoned twice in the past 24 hours, been sent a tex...

Why am I paying for extra charges

Why am I paying for extra charges this month when I have not even touch my data?!

Resolved! Phone plus useless tablet

I am still paying £25 per month for a tablet I used 3 or 4 times. I didn't really want it then I forgot the password and it's just lain in on a shelf for more than 18 months.

missing device on my ee

Itemised billing

Can I get a copy of an invoice from May and June 2019?

Resolved! Bill

Could someone please help me about my phone bill as it is a little bit more than I expected and I would like to it in two halves as it is chew on the 29th of this month

Resolved! Cancelled contract line

Please is it possible to reactivate a contract line that was cancelled only yesterday and start another SIM only deal with the same number

Cancelling my mobile plan

I had recently done an upgrade on line which resulted in the next 2 weeks or more a nightmare! Firstly it was suppose to be an upgrade I was perfectly clear of this , instead you sent me a new IPhone 14 but as a second line ! Also I had problems stra...

Resolved! Roaming

Hi, I was abroad recently and used the £2.29 per day roaming.However, I am back home and unsure if I am still being charged for roaming when I am home.I have searched and searched without success to find out.help please?