Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Bill

How do I use my rewards to pay my bill?

Insurance

Hi,im Just enquiring if I get a Samsung laptop on contract from ee provider who do I insure it with ee or with a independent insurance company??

Cancel

Hello, I got a SIM card in 1th NovemberAnd I signed a one-year contractUnfortunately, I was working at that timeBut it's been two days that I don't have a job anymore and getting 17 pounds to pay for a monthly internet 1G is too heavy for me and I'm ...

Why can't I upgrade?

Hi name is Amanda **** here saying that i can't pay my bill on the 9th December

[mod edit: removed personal details from the forum]

Re: Why my bill is high

Hi mi talking to someone?

Cancelling a data sim

I bought a data sim for my boyfriend a few months ago and he only needed it for a month, but I’ve not been able to cancel the sim from charging me every month, how do I cancel it? It wasn’t on my phone that the sim was in so does my boyfriend have to...

Plan change

I want to change my plan please contact as soon as possible last to last month I purchased a plan for 15 pounds and this month I am asked to pay 20 pounds , what nonsense is this I would want a call back from EE

Change my plan

Hi! I want to change my plan to SIM only but I have 2 numbers in my account and only one is showing and is saying that I am not the account holder so I can’t make changes

Resolved! New account but keep number

Hi, my son is now working so I want him to have his mobile phone contract. I just don't want to be paying for his phone anymore lol. Can he take out his own contract but keep his ee number that's on my account?