Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

account

Good afternoon, I would like to change my account to TOP-UP , PAY AS YOU GO .

Apple Watch add on

I have a Apple Watch add on onto the on phone number on my contract but I would like to cancel the Apple Watch as it’s a lot of money monthly and we do not use use the data on it. How do I do this?thanks

Unexpected payment taken

i have just had a random payment taken from my account nowhere near my bill date. cleared me out week before christmas

Resolved! Re bill i am paying

Please could you confirm when I stoppaying this and what number and contract it is I am currently paying for

Resolved! Cancelling my second line

How can I cancel my second line phone.

Resolved! no confirmation of cancellationg

Hi,I rang up 2 weeks ago and cancelled my contract as it expries january 2023 but dont want it to roll over.The person on the phone said it was all done and i would have to pay the £80 to end. which is fine.MY direct debit has just gone out the norma...

Contract

would it be better go for an early upgrade or cancel the contract and pay the remaining balance and start a new contract

Resolved! Paying bill

I keep trying to pay my bill and the payment is not going through. It gets as far as online banking. I approve payment. Nothing happens normally I get instant confirmation I have paid

Resolved! Anytime Upgrade issue

I have just paid £230 for an anytime Upgrade which has gone through, but when the payment went through, I was just redirected back to the Upgrade page and have received no confirmation via email. Can anyone help?

New promotion

Hi there, does anyone have an idea on particular promotion calls from EE? Are those scams? Like I have been offered one with 30 percent off from my current bills, I doubt this is legit. I also shared informations with them, what should I do now? The ...