Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Flex Pay

Good Afternoon,Can someone explain Flex Pay? I thought you were able to get another phone without contract, I phoned today and it seems like it’s just an upgrade on current plan. As my plan is up for renewal in October I wanted to wait for iPhone 15 ...

Final bill

Why r you trying to bill me this amount as my contract finished on the 14 and I closed it down last week I got a final bill do r £ 20.00 something soo wher do you get of trying to bill me over a months bill and my account used to accumulate on the 14...

Paying bill

How do I pay a bill if the system is down???

Cancelled my set up

Bill invoice needed

Hi Team,I need my bill of February.

Find out about extra charges on my bill

Find information about extra charges on my bill

end of contract swap to sim only

Hi Nearing the end of my contract and am thinking of swapping to a SIM only deal as the phone works wellHowever if after a few months of being on a SIM only plan the phone breaks can i then upgrade back to a handset plan with out having to pay the SI...

Resolved! Upgrade

I'm trying to upgrade my phone, the website keeps telling me to contact my "account holder" to continue, I am the account holder so I'm completely lost. Any help?

Itemised Usage

I have 12 texts going out to the same number at exactly the same time of day on my itemised usage - how can this be and why is it showing? Thanks

Free upgrade with £30 up front

I would like to upgrade my phone to a (14 pro max purple)I received a text saying I can upgrade with no fees and pay £30 up front I would not like to pay through the nose and no more than £65 a month with unlimited data