Returned a phone/cancelled a contract I was missold

[scampersheba]

We are having the same issue with my som. He was told in store he could cancel with no charges before 6months now they say its a 2 year contract

[Katie_B]

Hello @scampersheba. 

Welcome to the community. 

I am sorry to hear this. 

Has your son reported this with the store?

Does the paperwork state 24 months?

Katie

[scampersheba]

He rang EE and they said it doesn’t matter what the store said its a 24 month contract. Ive been with them for years. But slowly swapping all my numbers to other networks now, they are not as good as they advertise 

[James_B]

Did the team raise a complaint for you @scampersheba?

James

[scampersheba]

They told him they are not bothered what the store said its a 24 month contract. Think I am going to give the a ring before putting in a complaint about the store


Regards. Melanie Butler

[James_B]

Please let us know how you get on with this @scampersheba 

If you need to, you can raise a complaint online at Fill out our complaints form (ee.co.uk).

Hope this helps. 🙂

James