Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Cancel contract

If I was to cancel my contract early how much would I need to pay

Resolved! Bill and contract

Why my bill so high and when is my contract end?

Resolved! How long can on keep their phone without changing?

This is the worst ux i have experienced for a long. I have been around for a tim

My Billing

I cannot see my transactions

How on earth do you get to speak to someone in billing?

I've been trying to speak to someone in billing for 3 days now.Eech day I've rang 150, received a text, chose the correct category and sent a reply to a text asking why I want to speak to them.As of yet I've had no reply. Not even acknowledging my me...

Resolved! Cancellation. Of iPad data

Hi there could I please cancel data allowance/charge for iPad . No longer use outwith Wi-Fi areas

I’m looking at upgrading my phone and plan

Hi I’m looking at upgrading my phone and plan but for the last week I’m left with an error message with any phone I attempt to look at.

Why can i not upgrade online?

Why can I not upgrade online?

Resolved! lost phone

I have lost my phone, but I can't report it because I don't have access to a telephone and the messaging bubble in contact EE never appears I am on a monthly contract and within the hours. I have tried two browsers switching off all ad blockers to no...