Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Cxl D/D

Direct debit stopped oct 3rd, as parents now in care.no phone or broadband been in use prior to then for sometime also. EE trying to claim for 2months outstanding payments

Sun only

My contract is due to end 29/12 will it automatically change to sim only as I don’t want to upgrade

Netflix

I'm suddenly being charged £9 for Netflix but when I started my contract I was told it came free?

Resolved! Latest bill

I would like to see if I could get some extra time to pay the rest of my bill , Is this possible to ask for ?

Pay your bill

My account won’t let me pay my bill

Resolved! Upgrading

I am trying to upgrade my phone but it is saying I am not the account holder but when I got my Samsung galaxy s21 I was the account holder. Can anyone help?

Phone Upgrade

I was due an up raged in April 2022, however i didn’t get it upgraded because i didn’t see that i was due an upgrade . My contract started again and it now ends in 2024. I have had this phone for 2 years so far , and now another 2 years has been adde...

Resolved! Anytime upgrade terms

Hi I've only just started my upgrade anytime contract and was wondering if the "choose a plan of the same cost or higher" term still applies at the end of the contract or if that is only if I want to upgrade early So what I'm really asking is, if I w...

Paying for tablet & Wi-Fi mini.

Hi.I took out a SIM only contract after my contract ran out to save money a while back. I was given a free tablet and Wi-Fi mini which at the time I said I didn’t want whilst in shop. I was told it was free. I’ve just seen that I have been laying 12....

Ending contract

I have ended my contract on 6th of October 2022 Why is EE still taking money from my account. I have already requested for EE to stop my contract