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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 62940 Views
  • 69 replies
  • 14 Helpful

Free EU roaming wrongly advertised in upgrade offer

Today I received a message out of the blue saying EE are "refreshing" their SIM only plans, so I would be moved to a new plan at £ more than I currently pay. It had a link that gave a page to an offer with a cheaper monthly price, as long as I signed...

Cancel an unauthorised Direct Debt from EE

Hi there, I recently found the EE charging me 31 pounds per month for the reference on HARL service, which I believe is the broadband service I didn't sign up for. I have contacted the 150 and they said the billings team is not online and ask me to c...

Darwin999 by • Investigator
  • 2042 Views
  • 8 replies
  • 4 Helpful
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