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Itemised Billing Charge

Jason_1972
Investigator
Investigator

‎11-10-2023 02:40 PM

I cancelled the itemised billing charge when I renewed my contract in store in March 2019 and I have just realised it is still coming of my bill.  I only realised as I was having issues with the EE App recognising me as the account holder and had it fixed.

Is there anything I can do as been with EE for over 10 years  and think this is unacceptable?

Regards, Jason

0 Helpful
3 REPLIES 3
Christopher_G
EE Community Support Team

‎11-10-2023 05:53 PM

Hi @Jason_1972 

Welcome to the community.

I'm sorry to heat that. I recommend speaking to our Mobile Care team so they can look into this for you.

Chris

0 Helpful
Jason_1972
Investigator
Investigator
In response to Christopher_G

‎12-10-2023 10:47 AM

Thanks Chris

 

0 Helpful
Jason_1972
Investigator
Investigator

‎12-10-2023 12:06 PM

Hi All,

Well I contacted the Billing Team and the best they offered was £30 which I accepted, but found out it had been charged to my bill since 2014.  Not happy and might look to change supplier when I am out of contract.

Regards

Jason

0 Helpful