Contracts & Billing

All discussion around anything related to EE billing or contracts

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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 61392 Views
  • 69 replies
  • 14 Helpful

EE Contracts are just not sustainable anymore

I get it - contract says CPI + 3.9% but what bothers me is the fact that staff members say here and on social media that they had no choice as they cannot influence CPI. That's true .. What EE COULD be doing though is not insisting on 3.9% .. I get i...

Channel Returns webpage url

HiDoes anyone know the url for the Channel Returns page?Spoke to an advisor called Thomas about an hour ago to cancel my 30-day rolling contract; EE have decided to increase my £9 plan to £13 without any benefit to me.This Thomas offered me the same ...

sb101 by Established Contributor
  • 2191 Views
  • 2 replies
  • 0 Helpful

Resolved! Leaving EE & Final Bill

Hi,     I've recently decided to move from EE to three i've just got my new three sim and have requested that my number be transferred over, three have told me this will happen on Monday so I am just curious how EE will deal with my final bill, my bi...

Transfer plan to a different account.

So we have a family account that holds multiple "devices" or plans. Currently I have my email that when logged into my EE will show me the one device/plan I have but will not let me change details because I am not the "account holder". The articles I...

Charlam by Explorer
  • 1119 Views
  • 2 replies
  • 1 Helpful

Resolved! Contract

I’d like to see my contract that I have with you please. 

Tasha55 by Visitor
  • 390 Views
  • 1 replies
  • 0 Helpful