Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Billing

I had an account for bt with ee as the mobile provider but my bt broadband has gone off. My ee contact was terminated due to to technical issues. Can you confirm this and get it so bt know I'm no longer with ee please as something is interfering with...

Resolved! Account owner

Hi. I am the account holder yet when I’m on the app it’s saying I don’t have access to change or view bills as I’m not the account holder. Can you find out why?

Bills I cannot get into my account to see my bill

Resolved! My recent bill

Dear Sir/madam I contacted EE customer service back in mid-April to give 1 month notice to end my contract. I was told that my final bill would be the end of April amounting at £65. However, you have also taken an additional £65 on the 23rd of May a...

Resolved! Upgrade

So I’m upgrading my phone in a few days still with EE, how do I transfer this number over to my new phone. I am not coming from a different provider.

My bill

I just want to make sure my next bill will be £28 as I am so no my deal?

Resolved! Contract ending

How do I find out when my contract is ending? I want to start a sim only contract once it’s done

Re: what to do if i fail a credit check

I’ve just been refused too …. Credit score 977 I’ve been through the Equifax credit check document 40+ pages and there is nothing bad on it….. I’ve emailed them the score and offered them the document but it’s still a no! It makes me feel to be hon...

Resolved! SIM only deal

Moving from a Phone and SIM deal to SIM only.Do I get a new SIM and New Number? Or do I keep the original SIM and Number?Hoping it's the latter.............

Not receiving previous phone

Hi as part of new contract I’ve sent my previous phone. I’ve received a mg today that this will now be cancelled as EE have not received my phone. I have the post office receipt and confirmation it was received by EE last week. Why am I receiving the...