17-11-2023 11:03 PM
When your Samsung phone is due for upgrade, does that mean you can get a watch upgrade too? Thanks
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18-11-2023 09:14 AM - edited 18-11-2023 09:18 AM
@Joanne53 Only if you got them at the same time. Both devices have their own contracts and you could have very easily taken out the Watch contract months after taking out the phone contract.
Open the my EE app and click manage make sure your on your watch account and then scroll down to view your plan details and click it. You’ll see when you started this contract and when its minimum term date is. You can upgrade 45 days from that minimum term date
18-11-2023 08:40 AM
Hi @Joanne53
Welcome to the community.
Is your watch on contract with us? Did you take it out at the same time as your phone, for the same length of time?
Chris
18-11-2023 09:14 AM - edited 18-11-2023 09:18 AM
@Joanne53 Only if you got them at the same time. Both devices have their own contracts and you could have very easily taken out the Watch contract months after taking out the phone contract.
Open the my EE app and click manage make sure your on your watch account and then scroll down to view your plan details and click it. You’ll see when you started this contract and when its minimum term date is. You can upgrade 45 days from that minimum term date