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Samsung watch

Joanne53
Explorer

When your Samsung phone is due for upgrade, does that mean you can get a watch upgrade too? Thanks

1 SOLUTION

Accepted Solutions
Chris_B
EE Community Star
EE Community Star

@Joanne53  Only if you got them at the same time.  Both devices have their own contracts and you could have very easily taken out the Watch contract months after taking out the phone contract.    

Open the my EE app and click manage make sure your on your watch account and then scroll down to view your plan details and click it.   You’ll see when you started this contract and when its minimum term date is.  You can upgrade 45 days from that minimum term date 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

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2 REPLIES 2
Christopher_G
EE Community Support Team

Hi @Joanne53 

Welcome to the community.

Is your watch on contract with us? Did you take it out at the same time as your phone, for the same length of time?

Chris

Chris_B
EE Community Star
EE Community Star

@Joanne53  Only if you got them at the same time.  Both devices have their own contracts and you could have very easily taken out the Watch contract months after taking out the phone contract.    

Open the my EE app and click manage make sure your on your watch account and then scroll down to view your plan details and click it.   You’ll see when you started this contract and when its minimum term date is.  You can upgrade 45 days from that minimum term date 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.