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Refund

munajehan786
Visitor

‎18-11-2023 03:13 PM


Hi,
I bought iphone 15 pro max on monthly basis@91 pound per month in October 2023 and on change of my mind i returned it within 14 days but Astonish and unhappy to hear from  EE representative that 30 pounds (Upfront) will be refunded instead of 121 pounds.
It is also very amazing to know that they have deducted  91 pounds from my account as November 2023 billing.  I just returned them within 14 days on change of my mind as mentioned in their website. Please guide me if someone knows the rules.   your quick response will be highly appreciated.

Regards
Munazza Jehanzeb

0 Helpful
1 REPLY 1
Northerner
EE Community Star
EE Community Star

‎18-11-2023 04:35 PM

Hi @munajehan786 

You'll need to speak to EE CS on 150 about this question as they will have access to your account. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.