Plusnet to EE

[An_old_Kelly]

I was quite happily ticking along on Plusnet mobile and have been moved onto EE - not a problem you think??

They have switched everything apart from the payment method.

I assumed this would also be done, but no - today I've received an overdue balance reminder.  

Gone through the process of setting up my EE account, paid the outstanding balance etc

My balance is now nil, I've even paid my next bill in advance!!

So trying to be proactive, I try setting up a direct debit ---- I had to laugh out loud (LOL).  It said you can't set up a direct debit until you have cleared your balance LOL **bleep**.

How can I clear my balance if it's NIL??  If this system is "AI" then it needs a little work??

[Christopher_G]

Welcome to the community, @An_old_Kelly 

You should be able to add a Direct Debit if your balance is zero (or in credit). Have you tried both on the EE App and on your EE Online account?
Chris

[Chris_B]

@An_old_Kelly   Give it 24 hours.   And EE don’t have the right to transfer your payment method from a different network even if it’s part of EE/BT.    

[An_old_Kelly]

It's a shame they didn't transfer the payment details - all they needed to do was ask ;-).

I suppose I can see the logic as to why they don't!!

[An_old_Kelly]

I haven't downloaded the app yet, I'll give it a go later.