Contracts & Billing

All discussion around anything related to EE billing or contracts

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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 15011 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 25302 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 51512 Views
  • 55 replies
  • 13 Helpful

Early upgrade and adding discount

Hello, I have been offered an early upgrade 100% off fee but I’ve also got 30% discount towards my next contract/upgrade. Can I add the 30% discount on with the 100% off early upgrade  thanks 

Resolved! Plusnet to EE with their special porting deals

Hi, I have an EE sim only, all good, my second sim contract is Plusnet and they're closing down and offering exclusive deals to move to EE, can anyone answer?1/ Will EE provide the same add ons and free 6 month trials of Apple TV etc to the ported in...

insert_name by Established Contributor
  • 583 Views
  • 2 replies
  • 1 Helpful

Cost of plan

Hi when signing up to my contract the lady on the phone said there was 20% off for this and it would be around £51 a month not £64!

Alysatk by Visitor
  • 271 Views
  • 1 replies
  • 0 Helpful

Hello

Hello, yesterday I paid my bills and today again I can't use my phone.WHY?

geriag by Explorer
  • 322 Views
  • 3 replies
  • 0 Helpful

Charges.

Since getting a new deal in March, I must say I've learned alot. I got charged £1.50 for an esim delivery which was done using a QR code and a download of say a few mbits. Probably no more than a web page. i read somewhere that I have to contact EE t...

Sg00 by Contributor
  • 1380 Views
  • 12 replies
  • 3 Helpful