Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 60580 Views
  • 69 replies
  • 14 Helpful

Bills

I paid my account, it was deducted £140 from my account but I did not receive the confirmation email or the SMS. And my internet hasn't come back yet

LukasP21 by Visitor
  • 313 Views
  • 1 replies
  • 2 Helpful

Mobile discount.

I currently have a mobile with EE. If I join the new broadband plans will I get any extra discounts on it?

Username5025 by Established Contributor
  • 381 Views
  • 1 replies
  • 0 Helpful

How to add NHS discount code?

Helloi have recently upgraded my contract in store and want to add an NHS discount code. I have generated the code but I don’t know where to use it as online it only mentions using it at checkout? But in this case the contract has already been purcha...

DebL1965 by Visitor
  • 1478 Views
  • 1 replies
  • 0 Helpful

Cannot see my mobile phone bill

I got a text message with a link to my bill but the link does not show a bill. All I can do is see my profile,  shop for more phones and other stuff - but no bill. One reply says to go to Contracts and Billing but that option doesn't exist.Surely a l...

MaryAna by Explorer
  • 919 Views
  • 7 replies
  • 0 Helpful