Contracts & Billing

Upgrade offer not available due to price increases

So I got sent a text saying I can upgrade for no fee and without trading my phone in if I go on a plan that is the same or higher than the one I am on. My plan is the £101 iPhone plan but because of price increases it has gone up to £126ish so there ...

Paper bill

I want my Bill by a post 

Phone suspension

Please help my phone been suspended bill has been paid but phone is still suspended 

I need sim unlimited for Internet

I have got 2 Internet boxes but I use only one as other wasn't working properly.  However, I still pay for both sim cards .At ee shop I been advised to cancel both boxes contract and start a new contract with unlimited sim. Your suggestion?

Hi, i need to download my EE bill, but couldn't find it. Can you help me please

Refund and Trade in

I was over charged by £50, following numerous live chat conversation, i have been promised this refund, and received a text confirmation from EE that it has been processed, still no refund. I have also traded in a phone which i was offered a sum of m...

Issues updating

I’ve been offered an upgrade, I thought I purchased but didn’t receive any confirmation and now I’m lock out from upgrading? 

Re: Upfront payment

Have a question, can I pay my phone contract up early, and can this be done in store or via 150.many thanks

International Charge

I made a phone call to a US number as my website was down and it needed fixed. The phonecall was roughly two hours. I have just seen that I will be charged £500 for this. I did not know I would be charged, it didn't say on the phone call at any point...