Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 66321 Views
  • 69 replies
  • 14 kudos

Re: How exactly do we pay our final bill?

I do not pay by direct debit. I left EE by porting my PAC to another provider. I do  have an outstanding amount to pay but My EE app showed 0 Pounds due. I waited for the letter stating my final bill or an email but did not receive it within a month....

ehocbel by Explorer
  • 609 Views
  • 3 replies
  • 1 kudos

Resolved! Problem

I had problems with my account, I need to make the payment and I don't know where to find the bill to pay. Or I wanted to change the bank where the direct debit will be made. grateful, Isabelle Siqueira 

Bella57 by Explorer
  • 561 Views
  • 3 replies
  • 1 kudos

Services restricted

I had my services restricted but I’ve now paid my bill via calling 360 and paying on my card but my services are still not working

Jo86_ by Explorer
  • 566 Views
  • 2 replies
  • 0 kudos

Contract

Hello, I have just purchased an S23 Ultra paid monthly (finance) and a contract to come with it. The question is, is there anyway to keep the phone and pay the finance without activating the separate EE contract that I have ordered with it ? Or would...

Re: Employee complaint

I have just been on to EE to renew or upgrade my contract which has expired. I spoke to the most obnoxious representative of EE I have ever had the misfortune to speak to and I want to make an official complaint, how do I go about it please.  

NEG1 by Explorer
  • 720 Views
  • 2 replies
  • 1 kudos