Upgrage costs and not what they seem

[paulys74]

When I am looking to upgrade, the price it shown is not what they end up trying to charge.  This one for the apple 15 says £36 but then says it is 55.55 once you go to pay. Why do they try and trick us to think this is the price when it actually isn't, I assume that this is the phone cost only, but this isn't clear.  Long story short I wont be upgrading and will also reduce my monthly with SIM only. This side of EE is not good. 

[Leanne_T]

Hi @paulys74 

Thanks for coming to the community. 

Are you logged into your EE account when the plan shows £36.55? Is the extra amount for the device as part of a Flex Pay agreement? 

Speak soon 🙂

Leanne.

[paulys74]

Hey

It says device and airtime is £36. I was logged in too. Seems misleading to me.  

Thanks for the response 

[Leanne_T]

Thanks @paulys74 

I would suggest giving us a call on 150 and our mobile guides will certainly get this looked into for you. 

Leanne.