Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! View my bills

I need to view my calls made over the past few months how can I do this

Mobile phone insurance

HiI am complating upgrade which I wish to get. When checking out the price and with F&F but no way to add insurance to it. My current contract has it but will it automatically be carried forward on to new contract or how will I add it there's no way...

Resolved! Terminate the contract

Hi, I wanted to find out how I can terminate the contract on the 1.8.2023 because I am going back to the Czech Republic?

Why does it say I have reached my credit limit?

I am so annoyed I paid my bill this morning and have used it this evening and I have been told I’ve reached my credit limit?! What is going on ? I can’t get hold of anyone human!!!!

I need to change my plan and my account details

Cannot Upgrade

I have been a member since last November on a SIM 10GB £10 24m 5G plan. I own my own iPhone 12 so its a sim only contract.I recently had an email saying that I could upgrade, and quite fancy getting the new iPhone on a contract.However, clicking the ...

Contract in two parts?

I want to upgrade but now I notice your site is separating the phone contract separately from the data plan "airtime plan"Will this appear as two separate line items on the bill? My company pays or my phone bill but only if it's all packaged up, not ...