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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 61357 Views
  • 69 replies
  • 14 Helpful

Contract Upgrage

Hi im wondering if anyone knows if my Double Data through BT on my current SIM will carry over if I upgrade the contract on it. Im looking to go from 100GB to 200GB. Thanks 

Caifly by • Visitor
  • 354 Views
  • 1 replies
  • 0 Helpful

Problem with updating my billing address

Hello everyone, my name is Chris. I seem be having a problem updating my billing address. As part of the security each time i try to update my address a code is sent by “text” to my phone. But once i exit the screen to get the code, I can’t get back ...

Call centre waiting times for help?!

I’m unable to get through, I’ve waited over an hour twice after calling twice and had to give up and dump the calls as I actually have other stuff to do believe it or not!. I can’t waste anymore hours of my life trying to get some help with my Apple ...

JayEss by • Established Contributor
  • 1149 Views
  • 4 replies
  • 0 Helpful

Resolved! Can EE access my old number

Please move this to the correct section if I am in the wrong one. Thank you I ended my contract with EE when it came to and end at the beginning of this year, but on an account i needed access to which has security, it sends a security code to my EE ...

Ignition by • Contributor
  • 810 Views
  • 4 replies
  • 2 Helpful

Resolved! Billing

I’ve got 2 contracts on my ee app and I don’t use one but I’m getting charged for it does anyone know how I can cancel it 

Sponge23 by • Visitor
  • 373 Views
  • 1 replies
  • 1 Helpful

Issue

Dear EE Phones Team, I hope this email finds you well. I am writing to bring to your attention an issue with my phone contract that I recently signed, which promised a 20GB data allowance upon getting a broadband connection. However, upon receiving ...

Nawaf77 by • Visitor
  • 438 Views
  • 2 replies
  • 1 Helpful

change of EE contract and wrong data allowance

Hi All, I changed my 2 year phone and data contract yesterday from 10Gb limit to unlimited data on a SIM only deal as part of a wider bundle . Today my account still shows as limited data usage on my iPhone=, which everything else has been updated . ...

CDGorton by • Visitor
  • 459 Views
  • 1 replies
  • 1 Helpful
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