Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Cost of moving to EE

With Plusnet moving out of providing mobile services we opted for their suggestion of the EE option. Filled all the forms answered some weird question s and received new sim on Saturday 7/10. Rang EE to enquired to when to use then from, I was told i...

14 day refund wait has passed

I cancelled an order with a £400 upfront payment 14 days ago and i'm still waiting for the £400 to be released back into my account.Any advice what I can do?

Resolved! Lost phone

Has it been used?

Resolved! Have just opened an account ,how do I VIEW MY BILLING

How do I view my bill

Resolved! Set up dd

To view my previous bills

The app will not ket me see my previous bills. I need at least the last two month in either so I can download them to pdf or simply screen shot the. I urgently require this to use and provide as a utility bill

Re: Bills can I have my last bill . I can't see it . I think am over charged ?

Yes

Resolved! View my bills

I need to view my calls made over the past few months how can I do this

Mobile phone insurance

HiI am complating upgrade which I wish to get. When checking out the price and with F&F but no way to add insurance to it. My current contract has it but will it automatically be carried forward on to new contract or how will I add it there's no way...

Resolved! Terminate the contract

Hi, I wanted to find out how I can terminate the contract on the 1.8.2023 because I am going back to the Czech Republic?